Grievance Redressal

1. Our Grievance Officer

1.1 Alcodes Mobility Private Limited (Alcodes, we or us) has a Grievance Officer to handle complaints about Auditer. This includes complaints under the Information Technology Act, 2000 and its rules, the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, and, where they apply, the Consumer Protection (E-Commerce) Rules, 2020.

Item	Details
Name	Yash Kumar
Title	Grievance Officer
Email	[email protected]
Phone / WhatsApp	+91 90244 66791
Postal address	Alcodes Mobility Private Limited, 208, Kesar Nagar, Sanganer, Jaipur, Rajasthan 302029, India

1.2 This page shows the details of our current Grievance Officer. If the person in the role changes, we will update this page. You can always reach the Grievance Officer at the email or phone number above. The same number is available on WhatsApp.

1.3 The Grievance Officer can also answer questions about how we process personal data.

1.4 This page is published in English. If it is translated, the English version governs if there is any difference.

2. What you can raise

You can raise a grievance about:

the Service, including the website, web portal, mobile apps and Auditer Agent;
billing, credits and refunds;
how we handle your personal data, or how we dealt with a request about your rights;
conduct by a user that breaches our Terms of Use or Acceptable Use Policy; or
messages you received from a business that uses Auditer. We will pass your concern to that business and help it respond.

For everyday questions, [email protected] is usually the quickest route. Write to the Grievance Officer if you are not satisfied with the answer, or if your concern is about personal data.

3. How to raise a grievance

3.1 Email [email protected], or call or message WhatsApp on +91 90244 66791, with:

your name;
the mobile number registered with Auditer, if you have an account;
the name of your workspace, if the issue relates to one;
a description of the issue, with dates;
any evidence, such as screenshots, payment references or messages; and
what you would like us to do.

3.2 You can also write to the Grievance Officer at the postal address above.

3.3 If you are writing on behalf of someone else, for example as their nominee, include proof that you are authorised to act for them.

4. What happens next

Step	Our aim
Acknowledgement	Within 48 hours of receiving your grievance
Resolution	Within 15 days of receiving your grievance

4.1 In any case, we will acknowledge and resolve your grievance within the time required by applicable law.

4.2 If your grievance is about personal data, we may ask you to confirm your identity, for example with a one-time code sent to your registered mobile number.

4.3 If we need more information, we will ask you for it and keep you informed of progress. We will give you our decision in writing, with reasons.

5. If you are not satisfied

5.1 Personal data. If you are not satisfied with how we resolved a grievance about personal data, you can complain to the Data Protection Board of India, in the manner the Board specifies. The Digital Personal Data Protection Act, 2023 asks you to use our grievance process before you approach the Board.

5.2 Consumer complaints. Where the Consumer Protection Act, 2019 applies, you can approach the consumer commission that has jurisdiction.

5.3 Other matters. You can use any other remedy available to you under law. Our Terms of Use explain the governing law and courts.

6. Company details

Item	Details
Legal name	Alcodes Mobility Private Limited
Product and brand	Auditer
GSTIN	08AAQCA4678P1ZN
CIN	U74999RJ2018PTC060109
Registered office	208, Kesar Nagar, Sanganer, Jaipur, Rajasthan 302029, India
Support	[email protected] · +91 90244 66791 (phone / WhatsApp)
Grievance Officer	Yash Kumar · [email protected] · +91 90244 66791